High Touch Operations Manager

Notice Period: Only Immediate joiners OR not longer than 30 days’ Notice Period.Job DescriptionHTOM is a directly customer funded role who leads delivery of Expert Care services (including PCM, TSOM and legacy TS/SP Advantage, FTS services).Provides reactive support and builds a relationship with the customer’s operational team(s), typically Service Operations or Network Support.Co-ordinates all areas of to assist the customer in resolving their incidents as quickly as possible, maximizing availability. Acts as a point of escalation for the customer, keeping them updated throughout the life of their incident and assisting with an analysis of their incident after resolution.Co-ordinates other Expert Care resources (i.e. Asset Manager, Learning Advisor, Technical Consulting Engineers) to maximize availability and increase the customer’s operational efficiency.Leads the operational section of the Quarterly Business Review (QBR), building trust, articulating value and providing point of view.An HTOM is typically designated to up to 5 customers and can be remote or on site.Provide status reports to Cisco stakeholders.Follow up on open action items and cases to ensure commitments are met.Builds a relationship with customer’s operational team(s)Identify need for and assist with delivery of customer trainingUnderstands customers business requirements and aligns toIdentify, plan for and manage resource needs within.Drives adoption of Expert Care services.If you are interested in this opportunity, please send your resume to amer.ali@flint-international.me ensure the position name is included in the subject line.FLINT INTERNATIONAL MIDDLE EASTHarnessing human insight to cut costs, fast-track tech adoption, and scale innovation globally.+966 11 227 3585info@flint-international.me+971 4 239 5321Flint International IT Services UAE, Burlington Tower, Office #905, Business Bay, Dubai, United Arab Emirates#J-18808-Ljbffr