Head of Restaurant Excellence & Standards

OverviewRole Joud Coffee is hiring a Head of Restaurant Excellence & Standards to build and deploy a complete operating system across our outlets. This role owns the end-to-end loop: Standards → Training → Daily Execution → QC/Audits → Coaching → Continuous Improvement. This is a delivery role. You will build what does not exist, implement it fast, and enforce it with managers on the floor.ScopeMulti-site café operations (17 outlets)Heavy field presence (outlets and production where relevant)Direct accountability for standardization, discipline, and consistencyKey ResponsibilitiesStandards & SOP SystemBuild a complete SOP framework: templates, format, naming, versioning, approvals, review cycles.Create operationally realistic SOPs and “build cards” for applicable routines.Ensure standards are short, visual, executable, and consistently used.Execution System (Checklists & Routines)Implement non-negotiable daily/weekly routines across outletsMake compliance visible; drive follow-through and accountability.Training & CertificationBuild role-based pathways and certification for all team members.Implement assessments and on-floor validation (competence, not attendance).Establish retraining and recertification rules for critical standards.QC, Audits & Corrective ActionsDesign and run an audit program: daily manager checks, weekly audits, monthly deep audits.Implement corrective action management: assign, track, verify closure, eliminate repeat failures.Define critical control points (quality/safety/compliance) and enforce consistently.Program Delivery & GovernancePilot in 2–3 outlets, then rollout in waves across all outlets.Establish governance: content ownership, update approvals, scheduled reviews, change logs.Run a weekly cadence: scorecards, root-cause actions, and clear escalation.KPIs (measured weekly)On-time checklist completion % by outletTraining completion + pass rate by roleAudit score improvement and reduction in repeat non-complianceTime-to-competency for new hiresReduction in customer complaints / product inconsistency incidentsCandidate ProfileMust-haveMulti-site F&B experience ( café chains / hospitality groups).Proven delivery of SOPs, checklists, audits, and training across multiple locations.Hands-on experience implementing and scaling a frontline learning + communications + execution system (e.g., platforms used for digital SOPs, training pathways, assessments, checklists, audits, and outlet-level reporting).Field leadership: can coach, challenge, and enforce standards with outlet managers.Strong execution discipline: ships weekly deliverables, closes gaps, follows through.Nice-to-haveQA/food safety audit experience and strong hygiene control mindset.Experience leading rollout programs (pilot → wave deployment).Experience operating in GCC/UAE frontline environments.Working StyleField-first. You spend time where the work happens.You simplify. You standardize. You enforce.You deliver measurable improvement quickly.How to ApplySubmit your CV and answer:What multi-site F&B group did you build standards for, and how many locations?What operating systems did you implement (SOPs/checklists/audits/training), and what measurable results did you achieve?Which frontline platform/system did you implement to manage SOPs/training/checklists, and what adoption/compliance results did you drive?What would you deliver in your first 30 days in this role?#J-18808-Ljbffr