Head of Operations (Astratech)

About Product: Client is a fast-growing FinTech organization headquartered in Abu Dhabi specializing in secure, scalable, and real‑time digital payments infrastructure. As a key player in the financial services space we handle billions in transactions and are on a mission to redefine the future of payments through innovation, compliance, and seamless customer experience.About the Role We are looking for a strategic and technically accomplished Head of Global Infrastructure & Operations to lead our global infrastructure systems and drive operational excellence. This leadership role is critical in supporting our real‑time communication platform by ensuring scalability, reliability, and security. You will work closely with cross‑functional teams including engineering, product, security, and compliance to execute on our global infrastructure vision.Main ResponsibilitiesInfrastructure LeadershipDefine and execute a global infrastructure and cloud strategy (AWS, Azure, etc.)Architect scalable, secure, and highly available systemsOversee deployment, monitoring, disaster recovery, and incident response globallyOperational ExcellenceLead global DevOps, SRE, and IT Operations teamsEnsure 24/7 system monitoring and robust incident response proceduresOwn SLAs, performance, and uptime metrics for internal and customer‑facing systemsImplement ITSM best practices (incident, change, capacity management)Security & CompliancePartner with security teams to ensure compliance (ISO 27001, SOC 2, PCI‑DSS, GDPR)Oversee patch management, secure configuration, and infrastructure monitoringScalability & AutomationDrive automation across CI/CD, infrastructure provisioning (IaC), and observabilityLead capacity planning and performance optimization effortsStakeholder CollaborationCollaborate with Engineering, Product, Compliance, Legal, and external vendorsAlign infrastructure with business goals and feature delivery timelinesTeam Leadership & DevelopmentLead and mentor global cross‑functional teamsCommunicate technical concepts to executive and non‑technical stakeholdersYour ExperienceWe expect you to have strong expertise in the following areas:10 years of experience in infrastructure, DevOps, or platform engineering5 years in a senior leadership role managing global operationsProven experience in real‑time communication, telecom, or SaaS platformsDeep understanding of cloud environments (AWS, GCP, Azure), Kubernetes, TerraformExpertise in incident management, SRE, and observability practicesTrack record of meeting regulatory and compliance requirements globallyExperience with hybrid‑cloud or multi‑region deploymentsExcellent communication and stakeholder management skillsApply and Join Us Today!Be part of a mission‑driven team building the future of global connectivity.#J-18808-Ljbffr