Guest Relations Supervisor Russian-speaker

ResponsibilitiesLive and project the goal philosophy vision mission and core values of the company.Conduct house tours / site inspection and special room drops for VIPs.Escorts all arriving guests to their respective rooms and suites.Escorts external guests to their destination.Checked all VIP rooms prior to arrival and ensures that the correct standard (allocations amenities and special requests) is maintained.Promote InterHotel sales and inhouse facilities.Handle guest complaints and feedback according to Raffles standards ensuring necessary actions follow up and recording are done.Ensure Loyal Guestsconsistently receive all benefits repeat guests and other VIPs receive special recognition and serviceQualificationsWork EnvironmentHigh visibility and engagement in guestfacing areas.Flexibility to work evenings weekends and holidays as required by the operation.Skills and AttributesExceptional interpersonal and communication skills.Proactive and resourceful with a strong ability to resolve challenges effectively.Detailoriented with a passion for delivering unique guest experiences.Strong leadership capabilities with the ability to inspire and motivate a team.Flexible and adaptable with a forwardthinking and innovative mindset.Strong written and verbal communications in English; additional languages are a plus.Education and ExperienceBachelors degree in Hospitality Management Business Administration or a related field preferred.Minimum of 3 years in a guestfacing role within luxury hospitality with supervisory experience.Familiarity with multicultural environments and experience serving highprofile clients.Remote WorkNoEmployment TypeFulltime#J-18808-Ljbffr