Guest Relation Officer

OverviewWe are looking for a highly personable and service-oriented Guest Relation Officer (GRO) to join our team at a luxury restaurant. The ideal candidate will be the key point of contact for our guests ensuring their experience is seamless, personalized, and memorable from arrival to departure.Key ResponsibilitiesWarmly welcome guests upon arrival and ensure they are comfortable throughout their visitManage guest inquiries, special requests, and complaints promptly and professionallyMaintain up-to-date knowledge of restaurant offerings, events, and menu detailsBuild and maintain strong relationships with guests to encourage repeat visitsCoordinate with the hostess, service, and kitchen teams to ensure smooth service flowMonitor guest feedback and work with management to improve service qualityKeep accurate records of guest preferences and feedback for future referenceAssist in managing VIP guests and handling high-profile clientele with discretionRequirementsPrevious experience in guest relations or front-of-house roles in a luxury hospitality settingExceptional interpersonal and communication skillsWell-presented, confident, and professional demeanorAbility to multitask and remain calm under pressureFluent in English; additional language(s) a plusKnowledge of reservation or CRM systems preferredStrong attention to detail and a proactive attitude#J-18808-Ljbffr