Guest Experience Supervisor

First impressions count. To get our guests’ memorable experiences off to an unforgettable start, we’re looking for a guest experiance supervisor who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home.A little taste of your day-to-day:Kicking off truly memorable guest experiences with the warmest of welcomesAcknowledging IHG Rewards Club members and returning guests in person or over the phoneTaking, managing, and receiving payments for guest bookingsMaking the check-in and check-out process feel swift and seamlessStaying one step ahead of our guests’ needs to anticipate requests and offer tailored recommendationsBeing our guests’ trusted contact – helping with everything from bill issues to restaurant recommendationsWhat We need from you:Communication skills – guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk toYour problem-solving skills will turn issues into opportunities so every guest leaves with great memoriesFluency in the local language – extra language skills would be great, but not essentialLiterate and tech-savvy – you’ll need a good grasp of reading, writing, basic maths and computer skillsWhat you can expect from us:We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.So, join us and you’ll become part of our ever-growing global family.Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.#J-18808-Ljbffr