Guest Experience Manager

A unique opportunity exists for an experienced hospitality professional with exceptional guest focus to be a Guest Experience Manager.Working within our operations team you will establish quality and standards expectations and metrics to ensure the team and operation perform at the highest level to exceed the expectations of the guest.You will guide and mentor the Operations team to ensure total guest satisfactionTarget profitability for the business whilst maintaining high standardsCreate and maintain business reports reflecting operational movementEnsure that strategies policies standard operating procedures and practices are formulated and ensure that effective conflict resolution enables meeting financial and service quality targetsQualificationsPrevious experience working in a hotel environment is necessary at a Supervisor or Management levelA passion for interacting with people and a desire to go above and beyond to assist our guests.Proven experience in managing a team.Opera knowledgeWillingness to work shifts weekends and public holidays as part of the job roleHave a valid Responsible Service of Alcohol certificateRemote WorkNoEmployment TypeFull-time#J-18808-Ljbffr