Front office- Duty Manager

EOE/AA/Disabled/VeteransWhat are we looking forDuty Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should maintain the attitude behaviours skills and values that follow:Previous supervisory experience in Front Office within the hotel/leisure/retail sectorGood knowledge of Health and Safety and security proceduresCalm efficient and the ability to work well under pressureExcellent leadership skills and exceptional communication skillsA passion for delivering exceptional levels of guest servicePossess strong commercial acumen with experience in increasing profitability in a tight market sectorExperience in managing budgets revenue proposals and forecasting results in a similar sized propertyIt would be advantageous in this position for you to demonstrate the following capabilities and distinctions:Previous role as a senior supervisor or Duty Manager in a similar quality hotelA degree or diploma in Hotel Management or equivalentIn-depth knowledge of the hotel leisure or service sectorWhat will it be like to work for HiltonHilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!A Duty Manager works closely with Guests to greet converse and assist with enquiries especially when VIP Guests long-stay Guests and others are in the hotel lobby.What will I be doingAs a Duty Manager you will work closely with Guests to greet converse and assist with enquiries especially when VIP Guests long-stay Guests and others are in the hotel lobby. A Duty Manager is responsible for managing the first impressions of our Guests and therefore must perform the following tasks to the highest standards:Occupy the hotel lobby and other public areas particularly at busy timesEngage Guests in conversation and provide general assistanceManage record and resolve promptly all Guest complaintsMeet and greet VIP Guests and major corporate clients upon arrivalCoordinate the services and special facilities provided to long-stay GuestsUnderstand all credit procedures and ensure they are appliedStay current with all hotel products services policies and emergency proceduresMonitor Guest satisfaction reports and implement actions to improve resultsHandle record and follow through with management issues or emergencies that ariseConduct any Health and Safety procedures if required including fire walks food safety investigations etc.Required ExperienceManager#J-18808-Ljbffr