Fraud Monitoring Analyst

Fraud Monitoring Analyst (UAE National)Location: Abu DhabiRole Purpose:Monitoring and reporting of transactions risk aspects from Issuer/acquirer/E-Channels point of view. Job involves transaction activity review, fraud detection and liaison with concerned departments/cardholders/Merchants & Other Banks for the same.Daily checking of suspicious / fraud transaction / Alerts based on pre-set parameters or data file. Reporting to Head of Card Fraud on all cases, set-up of cardholders’ dispute, E-Channels customers and merchant unauthorized transactions for resolution purpose.Key Accountabilities of the roleFraud Monitoring 24/7 for all ADIB transactions including Issuer, Acquirer, Retail & Corporate (BBD & WBG) Internet Banking & Mobile Bank, Chatbot & IVR:Investigate and Check the FG / SAS alerts for all ADIB transactionsContacting customers for investigation/transaction confirmationLog Confirmed Fraud Cases in GRC as incident with Fraud DetailsPrepare and Send a dispute form to the customer to process the refundFollow up with the customer to make sure that dispute form signed and send backCreate card replacement request to customerCollect common Fraud cases and do analysis to identify the CPP (Common Point of Purchase)Liaison with branches / divisions / Departments / member & International banks for transaction confirmation and suspected fraud activities.Clear all the Cases which alerted in FG / SAS on spotReview Visa & Master Card alert then block and Replace the cardsUsing Multiple systems to provide the Correct information to the customerReview Documents received from Chargeback if customer is involvedPrepare Write off memo for Fraud cases with Losses for refunding the amountCoordinating with other Card Center Units for card deliveries as per customer’s requirement, arranging bullet service for any urgent delivery of card.Handling complains received from various departments for any fraud activity. Taking the appropriate action if any fraud activity is seen.Maintaining MIS for Fraud Write off Cases before sending them for chargeback team for further action.Review Unauthorized report for Debit & CoveredReview all transactions blocked by VRM and act if neededReview Full Day Manual Log and act if neededExtracting and Reviewing Hold Transactions and block card if neededupdate customer and card / Channels details in relevant sheetsCurrency Differences EmailAttending all inbound Calls from customersMonitor real time queues and identify high risk transactions within the business portfolio.Resolve queued transactions within the service level agreements to reduce potential revenue losses.Interact with banks and Merchants to validate information and to confirm or cancel authorizations.Send Transaction Verification to issuer BankMaintaining database of Acquiring fraud cases for MIS.Extract and Review Daily Manual log report to check the suspicious transactionsReview and monitor E-channels Alerts reports / SAS Alerts.Review provision VRM blocked or suspected transactions.Contact customers to investigate Fraudulent activities or confirmationRaise fraud incidents into GRCAttending all inbound Calls from customersUsing Multiple systems to provide the Correct information to the customerCommunicate and share with stakeholder’s new fraud TrendsBlock all E-channels mobile banking, Cards, Internet banking etc.liaise with call Centre to assist customer filling disputes & replacementRespond to emails & queries raise by other teamSend stop payments request to bear banksMule A/c Blocking and Control implementation recommendationUpdate relevant sheets with alerts or cases detailsSpecialist Skills / Technical Knowledge Required for this role:Graduate with at least 3+ years’ experience in banking and at least 2 years in risk management field.Good communication skills: Bilingual is preferredGood Analytical skillsKnowledge of UAE banking practices, regulations & risksGood knowledge of customer service standards.Sound knowledge of MS Office (Access, Word, Excel, and PowerPoint).Ability to master any banking application. (specially Fraud Guard, Prime, Visa Risk Manager,Crystal Reports, CSF, Phoenix, SAS)Ability to work under Pressure.Highly creative.Ability to work in a fast-speed environment.Ability to learn, share the knowledge to enhance the customer experienceJob InfoJob Identification 3467Locations Abu Dhabi, Bani Yas, Shk. Maktoum Bin Rashid St., , Abu Dhabi, AE#J-18808-Ljbffr