Facilities Manager

Who we areWe are the market leader in commercial real estate services and investments and provide an integrated suite of high-quality real estate services to our clients across Africa and the Middle East, including facilities management, advisory & transaction services, project management.We support predominantly corporate clients who buy services on a contracted basis all across the Middle East and Africa - even globally, depending on their portfolio.Why choose usImagine more than just the future of work; with CBRE Excellerate, you can create it. As part of our global powerhouse, you'll find a culture that fosters an entrepreneurial mindset, where your best work is not just encouraged but celebrated. Collaborate with talented individuals, harness the support of unparalleled resources, and enjoy the journey as you grow both personally and professionally.About the roleWe are looking for an experienced Facilities Manager to support our client by delivering efficient facilities operations, ensuring statutory compliance, maintaining strong client relationships, and providing reliable data administration and reporting.The role requires hands-on site presence and proactive management of building maintenance, soft services, vendors, and client expectations. You will act as the first point of contact for the client’s office and ensure that all service levels, KPIs, and performance obligations are met.What you will bringEducation & ExperienceMinimum 5–8 years of experience in Facilities Management.Associate’s Degree or Bachelor’s Degree in business, technical, or management preferred.Prior supervisory experience preferred.FM certification (SAFMA, IWFM, IFMA or similar) advantageous.Valid driver’s licence (may be required).Skills & CompetenciesExcellent written and verbal communication in English.Strong organisational, analytical, and reporting skills.Ability to provide efficient, timely, and courteous service to clients and stakeholders.Ability to present information clearly and manage sensitive issues professionally.Strong leadership skills to manage people and vendors effectively.Proficiency in Microsoft Office (Excel, Word, Outlook, PowerPoint).Experience using a CAFM or ticketing system (Si7 or similar).What you will be doingClient ManagementBuild and maintain positive relationships with clients, attending regular meetings and providing updates.Lead and deliver OPIs and KPIs as per the Master Service Agreement (MSA).Ensure all client objectives and timelines are met.Provide accurate data analysis and reporting when required.Act as the on-site first point of contact for employees, visitors, contractors, and the client team.Building MaintenanceCoordinate and oversee repair and maintenance work carried out#J-18808-Ljbffr