Experience Operations Director - Dubai

About ValtechAt Valtech, we are reshaping the way brands connect with their customers. As a global digital innovation company, we fuse creativity, technology, and strategy to solve complex business challenges and deliver exceptional experiences. With over 6,500 experts in 60+ offices across 20+ countries, we are expanding our footprint in MENA with Dubai as the strategic hub. At Valtech we thrive on driving business transformation as trusted partners to the world’s most recognized brands. To our people we offer growth opportunities, a values-driven culture, international careers and the chance to shape the future of experience.About The TeamWe are part of Valtech MENA, the experience innovation company, combining the uncommon to unlock a better way for people to experience the world. We work at the intersection of disciplines, cultures, and perspectives to create solutions that go beyond expectations, helping brands move ahead and lead in a digital world. We value clarity, collaboration, and a strong respect for craft. That mindset shapes both what we create and how we work together.OverviewWe are looking for an Experience Operations Lead to take ownership of how experience design is delivered across projects. This role focuses on turning strong experience direction into high quality, well structured delivery. You will ensure that ideas hold up through the realities of timelines, tools, team dynamics, and technical constraints, without losing clarity or intent. You will define how delivery works, support teams in executing it, and ensure a consistent standard across all work.The roleYou are responsible for making sure that experience design is delivered properly, consistently, and at a high level of quality. You work from a clear experience direction and help shape how it is delivered in practice. You are not solely responsible for defining the vision, but you contribute to how it evolves through real delivery. You create clarity where there is complexity and structure where there is ambiguity. You care about craft and about the systems that allow that craft to scale.What You Will OwnDelivery and executionOwn the delivery of experience design work across projects and clientsTranslate experience direction into clear and actionable plansEnsure UX, UI, motion, and content outputs are consistent and high qualityMake decisions to maintain quality under real constraintsProtect the integrity of the experience through handover to engineeringDelivery strategy and standardsDefine how experience design is delivered across projects and programsEstablish clear standards for workflows, documentation, and qualityWork closely with leadership to shape delivery approachesBalance quality, speed, and feasibility in day to day workDesign operations and workflowEstablish scalable ways of working across teams and projectsImprove collaboration between design, product, and engineeringDefine and apply documentation standards that teams can followSupport delivery across geographies and with external partnersCreate clarity in how work moves from concept to executionTeam support and productionSupport designers in their day to day workManage resourcing, timelines, and coordinationRemove blockers so teams can focus on designHelp maintain consistency and quality across the teamAI and operational improvementExplore how AI and tools can improve workflows and deliveryIdentify opportunities to automate and simplify workSupport the team in adopting new tools in a practical wayContinuously improve how the team worksHow You Work With OthersYou work from clear experience direction while collaborating closely with design, product, and engineering teams. You are the point of authority for experience delivery within projects. You guide teams and stakeholders toward decisions that support both quality and feasibility. You work closely with the Head of Experience and other leads, contributing to how the department evolves while owning delivery within your scope.ExperienceWhat we are looking for8 or more years in digital design, product, or experience deliveryStrong hands on background across UX and UIExperience leading delivery or improving design operationsComfortable working with cross functional teams and clientsCore SkillsStrong understanding of UX and UI in real delivery environmentsClear sense of quality and attention to detailAbility to structure work and create clarity in complex situationsConfident working with tools, documentation, and workflowsCalm and organized under pressureAdditional StrengthsExperience with design systems and scalable approachesUnderstanding of front end, motion, or interaction designInterest in using AI and modern tools to improve deliveryYour application processOnce you apply, our Recruitment team will review your application. If your skills and experience align with the role, we’ll reach out for next steps. ⚠️ Beware of recruitment fraud: Only engage with official Valtech email addresses ending in @valtech.com. We ar