Engineer/Customer Operation Center-Group 1 Zone 1 (e& Nafis)

Join e& through NAFIS ProgramWe are looking for talented UAE Nationals to join e& through the NAFIS Program in the role of Engineer/Customer Operation Center. This opportunity is ideal for motivated Emirati professionals who are eager to grow their careers in a dynamic and future-focused environment.Role OverviewAs an Engineer/Customer Operation Center you will be responsible for providing first-line technical support to customers, diagnosing and resolving issues, using OSS and BSS applications, and maintaining customer satisfaction and network enhancements.ResponsibilitiesProvide remote resolution and support to customers via first contact, escalation tickets, and proactive work orders.Diagnose and troubleshoot technical issues using relevant applications and tools.Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.Update all actions performed to the call log as well in Motive/UCMS/MSD.Achieve target KPI set by management for FCR, Remote resolution, and Answering calls.QualificationsBachelor's degree in Computer Science, Engineering, or a related field is preferred.2 years of experience in a technical support or customer service role.Excellent problem-solving and analytical skills.Effective communication and interpersonal abilities.UAE National (Family Book required).Diversity Is Our StrengthAt e&, we are committed to Emiratization and to build a diverse and inclusive environment for all.#J-18808-Ljbffr