Duty Manager

Duty ManagerCan you bring your own personality create a magnifique experience and naturally connect with guest and colleagues alikeWe are looking for a Duty Manager to join our team! This could be the next step for you into a Management position within Hotel and the group and so APPLY TODAY get lots of perks and benefits learn & grow continuously and start your lifelong career here!What is in it for you:Employee benefit card offering discounted rates in Accor worldwideLearning programs through our AcademiesOpportunity to develop your talent and grow within your property and across the world!Ability to make a difference through our Corporate Social Responsibility activities like Planet 21What you will be doing:Responsible in ensuring the efficient operation in Guest ServicesSupervises daily VIP arrival in terms of room allocation amenities and special requests of GuestsEnsure that all team members are properly trainedTo handle complaint / incidents / accidents occurring in the hotel when requiredTo manage & motivate the teams to upsell and to make sure that the rates given are matching with the instructions receivedDevelops high quality relationships with guests throughout their stay in order to encourage loyaltySupport other duty managers with responsibilities related to the front deskQualificationsMinimum experience of two years in a similar role in 5star Luxury HotelBachelors degree in Hospitality or equivalentKnowledge in MS Office and Opera systemAbility to speak other languages preferably RussianThe ability to work under pressure multitask and think on your feet to quickly resolve issues is requiredStrong verbal and written communication skills and pride in personal presentationA genuine passion for customer service with a strong focus on always making our guests feel welcome during their stayStrong leadership & interpersonal skillsAdditional InformationOur commitment to Diversity & Inclusion:We are an inclusive company and our ambition is to attract recruit and promote diverse talent.Why work for AccorWe are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day making sure that work brings purpose to your life so that during your journey with us you can continue to explore Accors limitless possibilities.By joining Accor every chapter of your story is yours to write and together we can imagine tomorrows hospitality. Discover the life that awaits you at Accor visit what you love care for the world dare to challenge the status quo!#BELIMITLESSRemote WorkNoEmployment TypeFulltime#J-18808-Ljbffr