Director of Operations: Enterprise Delivery + RevOps

About Ranger AIRanger is the first and most advanced AI platform purpose-built for Engineering, Industrial, and Government clients. We turn decades of static documents into live, dynamic intelligence, data that powers faster bids, stronger proposals, and smarter decisions.Our primary focus is helping clients win and deliver more through bidding and proposals, while also transforming procurement, risk management, and other complex workflows that require nuance, technical rigor, and sector-specific expertise. This is why clients choose Ranger over generic AI offerings from the well-known brands.With backing from top tier Venture Capital firms and links to Apollo Global Management, we are here to anchor a new market reality - one that is active across enterprise accounts and high‑performing SMBs in North America, Europe, and the GCC.Why this role existsWe’re hiring a Director of Operations to build the systems that make Ranger scale. We're scaling revenue while assembling three dynamic pillars at once: how we deliver (Customer Success + implementations), how we run our commercial engine (pods + pipeline discipline), and how we operate internally (AI‑native workflows + documentation).This role exists to turn founder context, lessons learned, and cutting‑edge best practice into systems: playbooks, SOPs, dashboards, and operating rhythms, enabling scale without losing quality.You will begin as an individual contributor, working directly with the co‑founder to build the operating foundation hands‑on.What you’ll ownCustomer Success methodologyCo‑design and implement a stage‑gated, enterprise‑grade CS/implementation model. Define the methodology from PoC → phased launch → scale, with milestones, cadence, escalation, and quality standards. Convert it into SOPs a technical account manager can run independently. Build client‑facing templates (status updates, QBRs, health checks, escalation protocols) and establish feedback loops into product and delivery.Account Pods + commercial operating systemOperationalize how we sell and deliver through clear workflows and shared accountability. Define how Account Pods coordinate across deal → delivery. Create pod handoffs, role definitions, and “definition of done” checkpoints. Drive pipeline hygiene and forecasting discipline.RevOps functionStarting with foundations: CRM governance (stages, required fields, rules of engagement), pipeline reporting, forecasting cadence, dashboards, and commercial workflows that reduce confusion and increase conversion across the lead funnel, inbound/outbound.Internal AI workflows optimizationMake Ranger’s internal execution AI‑native and scalable. Build repeatable workflows that compress coordination overhead. Implement “visibility without narration” dashboards. Standardize documentation and handoffs so output quality doesn’t depend on who is in the room.Who you are10+ years building and operating systems in enterprise SaaS, implementations, business development, ops, or RevOpsYou’ve built playbooks from scratch, not just managed what existedAI‑native operator: you actively use AI tools to multiply your output, and you expect to with usStrong enterprise fluency and executive presence (you’ll be client‑facing regularly)Comfortable in ambiguity, but you create clarity fastDocumentation discipline is part of your identity, “if it isn’t written, it doesn’t exist”You have an organic network within the industrial/tech sector with successful collaborationsLocationAbu Dhabi/Dubai‑based only. Remote‑first day‑to‑day, with frequent client visits and in‑person working sessions with the co‑founder and team in the UAE.How to applySend a short note on what systems you’ve built: Commercial Success methodology, RevOps, operating cadence, and what outcomes changed after. That tells us more than a resume.#J-18808-Ljbffr