Digital Dealer Solutions Manager

Job DescriptionWork Arrangement: Hybrid: This role is categorized as hybrid. This means the successful candidate is expected to report to the office three times per week or other frequency dictated by the business.The RoleThe Dealer Digital Solutions Manager is responsible for leading the execution rollout and day-to-day management of dealer-facing digital solutions within the Omnichannel program across the Middle East and Africa. This role acts as the primary coordination point between dealers regional teams internal stakeholders and approved vendors to ensure solutions are implemented correctly and supported effectively. The position focuses on driving consistent deployment adoption performance and operational stability of dealer digital platforms. The successful candidate will play a key role in enabling dealers to deliver seamless digital customer experiences while supporting broader Omnichannel and regional business objectives.What Youll DoDealer Execution and OperationsOwn day-to-day execution of dealer solutions within the Omnichannel program across MEA acting as the primary operational contact for dealers and internal stakeholdersCoordinate implementation rollout adoption and ongoing usage of approved digital solutions including websites/content management systems tag management systems chat and chatbots scheduling tools inventory management tools and related platformsCoordinate the rollout upgrades migrations and ongoing maintenance of dealer websitesWork closely with GMs content coordination team to ensure seamless content updates feature enhancements performance issue resolution and compliance with requirementsManage dealer escalations by coordinating with vendors internal teams and regional stakeholders to ensure timely resolutionEnsure consistent execution standards across markets while accommodating regional and dealer-specific realitiesReporting and Continuous ImprovementPrepare and present regular program health performance and status updates to internal stakeholdersMonitor dashboards analytics and vendor reporting to identify operational issues and execution gapsWork cross-functionally to provide data-based recommendations for execution improvements and platform optimizationCapture dealer and field feedback to inform continuous improvement and future solution enhancementsDealer Enablement and CommunicationsOversee dealer enrollment billing coordination and program administration activities where applicableSupport dealer education initiatives by coordinating communications enablement materials and training sessionsMaintain and support the dealer digital solutions event calendar in collaboration with regional and field teamsEnsure changes to dealer-facing platforms or programs are communicated clearly consistently and in advanceIT Coordination and SupportCoordinate with GM IT and dealer IT teams to ensure proper implementation and operation of solutionsEnsure appropriate business processes are in place for technical support and dealer issue managementSupport execution of system integrations and larger Omnichannel initiatives impacting dealer platforms including rollout coordination and readinessVendor and Program ManagementOversee day-to-day operations of approved digital solution vendors ensuring services are delivered in line with agreed SLAs and program requirementsWork with intermediary providers to monitor vendor compliance service performance and issue resolutionSupport RFP processes and execution of enhancements to existing services where requiredLead operational reviews with vendors focusing on performance issues adoption and next stepsYour Skills & Abilities (Required Qualifications)5 to 7 years of experience in sales, marketing, project management/coordination, digital platforms or technology-enabled roles.Strong working knowledge of digital marketing and retail platforms including websites SEO SEM CRM lead management and digital advertising.Hands‑on experience with CMS platforms including managing and maintaining websites; implementation or migration experience is a strong plus.Familiarity with automotive dealer operations and digital vendor ecosystems.Experience working with vendors contracts SLAs and operational performance tracking.High level of digital proficiency with experience managing complex platforms workflows and case or bug tracking systems.Strong coordination and stakeholder management skills across markets functions and external partners.Excellent written and verbal communication skills with the ability to tailor messages to dealers partners and senior stakeholders.Analytical mindset with attention to detail and comfort working with dashboards reports and operational data.Proven ability to manage competing priorities and deliver in fast-moving environments.Proficiency in PowerPoint Excel and standard office productivity tools.What Will Give You A Competitive Edge (Preferred Qualifications)Experience in the automotive industry supporting dealer or retail network digita