Debt Collection Officer

Job OverviewThe Debt Collection Officer is responsible for managing the collection process of overdue accounts and reducing the company's bad debt. This role involves interacting with clients to collect payments, negotiate repayment plans, and ensure timely receivables to maintain cash flow. The Debt Collection Officer will work closely with the finance and accounts departments to report on outstanding debts and contribute to overall financial health.Key ResponsibilitiesContact customers via phone, email, or letter to remind them of overdue payments and negotiate repayment plansMaintain accurate records of communications and payment agreements in company databasesInvestigate and resolve customer inquiries regarding payments and account discrepanciesReview accounts receivable aging reports and prioritize follow-ups on overdue accountsDevelop and implement effective collection strategies while adhering to legal and ethical standardsWork towards achieving collection targets and KPIs set by the managementKeep detailed records of each collection action, including customer interactions and agreementsLiaise with legal advisors when necessary for collection of disputed accountsProvide feedback and insights on common payment issues to help the company improve its services and payment processesAssist in reporting collection results to management and provide recommendations for improvementQualificationsBachelor's degree in Finance, Business Administration, or related field3-5 years of experience in debt collection, credit control, or financial servicesSkills & CompetenciesStrong negotiation and persuasion skillsExcellent communication skills in Arabic and English, both written and verbalProficient in Microsoft Office Suite and experience with accounting or collection softwareGood analytical skills to assess customer creditworthiness and payment riskAbility to handle challenging conversations calmly and professionallyStrong organizational skills and attention to detailAbility to work independently and meet collection targetsKey Personal AttributesHigh level of integrity and ethical standardsCustomer-focused and service-oriented mindsetAbility to work under pressure and manage multiple deadlines#J-18808-Ljbffr