CX Solution Advisor Senior Specialist

We help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.What you’ll buildAs the CX Solution Advisor (SA), you will be the go-to person for any CX solution questions within the CX SA team. You will leverage your deep expertise in CX solutions (Commerce, Sales, Service, and Emarsys) to support the entire sales cycle, from identifying opportunities to post‑sale customer support. Additionally, you will assist customers in expanding their current SAP CX footprint to maximize value for their organization.ResponsibilitiesProvide deep CX solution‑specific expertise to support new sales and adoption for key customersProvide both standard and customised/personalised solution demonstrations that bring SAP CX solutions to life and show customers the value of SAP.Support the Account Team by delivering CX solution presentations to identify and qualify new opportunities and drive adoption and consumption of SAP CX solutionsEvaluate account qualification criteria to determine further investment in pursuing opportunitiesEstablish yourself as a CX thought leader within the account team and fine‑tune account strategyCollaborate with the team in creating overall themes and competitive differentiationConduct vigorous dry runs on strategic deals and customer engagementsTransition engagement to implementation partner/Services teams effectivelyEngage with customers to continue selling the vision of SAP CX solutions and ensure eagerness for renewalLeverage digital assets throughout the customer engagement, including demos, presentations, and other contentWhat you bringProfessional experience with large software/IT organisations, preferably in CX solutionCX product and process experience and/or 10 years + of relevant SAP CX solutions experienceWorking knowledge of CX Cloud Solutions, Hosted Services, and SaaS/PAAS models in the Business‑to‑Business environmentViewed as a CX solutions/Industry expert across SAP with a track record of successFocus on creating compelling storylines and themes for customer interactionsAbility to quickly understand customer business goals and ensure they are at the centre of recommended solutionsPassion and energy in all customer interactionsIn line with Saudisation legal mandates, we can only consider Saudi nationals at this timeSkills you’ll usePresentation SkillsDemonstration SkillsValue SellingStorytellingBusiness AcumenCustomer OrientationInfluencing SkillsEffective CommunicationWhere you belongCollaborate to complement solution expertise and support customers and be our Customer AdvocateGlobal Digital Content Factory: Leverage digital assets created by the team throughout customer engagementImplementation Partner/Customer Services & Delivery: Efficiently transition customer engagement for successful deployment and realisation of solution valueSAP Account Teams: Share best practices and collaborate on providing solutions and services support across the entire customer journeyBring out your bestSAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end‑to‑end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose‑driven and future focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.We win with inclusionSAP’s culture of inclusion, focus on health and well‑being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realise their full potential. We ultimately believe in unleashing all talent and creating a better world. SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website o