Customer Support & Technical Support Specialist

Customer Support & Technical Support SpecialistWe're looking for a Customer Support & Technical Support Specialist to act as the first point of contact for our clients. This role is responsible for handling customer inquiries, providing first-level technical support, and coordinating with internal teams to ensure timely resolution of issues and a high-quality customer experience.The ideal candidate is customer-focused, detail-oriented, and comfortable working with technical products and enterprise clients.Key ResponsibilitiesHandle client inquiries and support requests via email, phone, and Jira.Provide first-level troubleshooting for platform, data, and configuration issues.Collect required information and context before escalating issues to internal teams.Escalate complex or unresolved issues to engineering or operations teams when needed.Track, follow up, and communicate issue progress and resolution status to clients.Maintain accurate documentation of support cases and resolutions.Ensure professional, clear, and timely communication with clients at all times.RequirementsExcellent written and spoken English is mandatory, as support is provided via email, phone calls, and Jira.1–2 years of experience in customer support or technical support roles.Ability to understand technical concepts and explain them clearly to customers.Strong problem-solving and first-level troubleshooting skills.Experience working with ticketing systems (Jira or similar).Ability to manage multiple support requests and prioritize effectively.Strong attention to detail and customer-focused mindset.#J-18808-Ljbffr