Customer Success Manager - MEA

Camunda is the leader in enterprise agentic automation, orchestrating complex business processes, including high-value knowledge work, across agents, people, and systems. By creating production-ready, enterprise-grade agents with built-in governance, Camunda uniquely delivers trusted AI agents for business-critical processes. Over 700 leading innovators like Atlassian, ING, and Vodafone, rely on Camunda to slash time-to-value from months to days, boost operational efficiency, and elevate customer experiences. Camunda was named a Visionary in the inaugural 2025 Gartner® Magic Quadrant™ for Business Orchestration and Automation Technologies (BOAT).As a fully remote, global company, we’re rewriting the rules of modern business. Named GP Bullhound’s 2024 Top 100 Next Unicorn list, certified as a Great Place to Work, and recognized by Flexa for true flexibility, we’re growing fast and looking for top talent to join our team. If you’re excited to do meaningful work and make real impact, keep reading, this role could be the one you’ve been waiting for.About the Role:The Customer Success team plays a vital role in ensuring long-term customer retention and satisfaction. Within this team, the CSM acts as the frontline advocate and strategic partner, ensuring that customers achieve their goals while also contributing to the company’s growth through renewals and expansion opportunities.What you'll be doing:Becoming the trusted advisor to a set of enterprise customers and their key stakeholders in the MEA region by aligning Camunda technology to their business strategy and goalsDeveloping customer success plans outlining Customer’s KPIs, stakeholders, critical success factors, and product adoption planEstablishing trust-based relationships with your customers throughout their journeys with Camunda and maximizing the value from their investmentBeing a Customer Success Champion to evangelize customer-centricity within Camunda, thereby increasing retention outcomes, customer experience and loyaltyWorking closely with our Sales team on opportunities to grow your customers; developing the opportunities and leveraging relationships and value measured as a trusted advisorCollaborating with our Consulting, Support and Engineering teams through proactive engagement on product and support-related issuesCollaborating with our Product Management and Marketing teams to create programs on best practices, influence product roadmap discussions, and foster customer referencesWhat you bring:2+ years of experience in Customer Success, Consulting, Account Management, or a similar role in enterprise softwareProven ability to drive both retention (GRR) and expansion (NRR) through value-based engagement strategiesCommercial acumen and a track record of influencing buying decisions and account growthExperience building relationships and engaging effectively with senior business and technical stakeholders, including C-level executivesAbility to manage complex, multi-stakeholder engagements across global organizations, with strong program and project management skillsProven experience leading structured success planning, value management, and use case pipeline development in enterprise environments.Demonstrated ability to translate strategic business goals into actionable customer success motions and contribute to the creation, refinement, or execution of enterprise playbooks and engagement methodologies.Analytical skills to interpret customer data, identify trends, track success metrics, and make data-driven recommendationsTechnical aptitude to engage in conversations around process orchestration, automation, cloud architecture, and modern software development practicesFluency in English and ArabicAbility and/or willingness to use our product.Nice-to-haves:Prior experience in the process automation, BPM, or consulting space is a plusPrior experience with maturity assessments and strategic advisory in a customer-facing roleStrong understanding of software development methodologies, open-source ecosystems, DevOps practices, and cloud infrastructureExperience leveraging tools such as Salesforce, Gainsight, or customer success platforms to manage adoption and track outcomesWhat We Have to Offer:CompensationWe offer competitive, fair, and transparent compensation. Salary ranges are location-based, with Standard and Major markets (global tech hubs) reflecting local competition.The Annual Total Target Cash (base salary + 100% variable target, where applicable) shown below spans from the minimum in a Standard market to the maximum in a Major market. Final offers depend on skills, experience, and location, and we typically hire in the first half of the range to allow room for growth:United States: $119,600.00 to $192,800.00United Kingdom: £75,100.00 to £123,500.00Singapore: S$148,500.00 to S$222,700.00If you’re based elsewhere, you’ll be hired via Remote.com (our global employer partner), and your Talent Acquisition Partner will provide a personalized T