Customer Service Manager Petra Mechatronics

Job Title: Customer Service ManagerJob Ref: CS-MGR-250825Opening: 1Career Level: Manager / Mid–Senior LevelLocation: Dubai – UAEHybrid (Onsite and Remote) / Flexible Location: Option available for senior, highly skilled, and experienced applicants.Education: Bachelor’s degree in Business Administration, Management, or related field.Experience: 5–8 Years in customer service, with at least 2 years in a supervisory or managerial role.Industry Focus: Weighing Equipment, Lifting & Material Handling, Mechatronics, and Industrial Automation.IntroductionWe are seeking a Customer Service Manager to lead our customer support division, ensuring exceptional service delivery, efficient complaint resolution, and a seamless customer experience. This role requires a strong leader who can build, manage, and improve customer service operations in line with company standards and industry best practices.ResponsibilitiesLead and manage the customer service team to deliver professional, efficient, and high-quality support.Develop and implement policies, procedures, and service standards.Oversee inbound and outbound customer interactions across phone, email, and digital channels.Resolve escalated issues and maintain strong customer relationships.Monitor customer feedback, satisfaction, and response times to ensure service excellence.Collaborate with sales, technical, and operations teams to ensure smooth customer experiences.Recruit, train, and coach customer service staff.Prepare regular reports on customer service performance and recommend improvements.Implement technology and CRM tools to optimize support processes.QualificationsBachelor’s degree in Business Administration, Management, or related field.5–8 years of experience in customer service, with at least 2 years in a leadership/managerial role.Strong leadership and problem-solving skills.Excellent communication and interpersonal skills.Experience with CRM systems and customer support tools.Familiarity with industrial products, weighing systems, or automation is a plus.What We OfferSalary: Competitive package tailored to attract the best.Working Days: Monday to Friday, with a 2-day weekend.Benefits: Employment visa, annual paid leave, insurance, transportation, and more.Location: Positions available in Dubai.Remote: Working remotely can be an option for some positions and senior staff.How to ApplyClick here to submit your CV to our WhatsAppComplete the Online Application Form: For a preferred method of submission, click the ‘Apply for this job’ button below to fill out and submit the official online application form.#J-18808-Ljbffr