Customer Service Manager Elite Force Consultancy

Job Description:Manage the Customer Services team, ensuring the team deliver high quality customer service to all stakeholdersAs a people manager provide regular performance management, feedback and coaching; ensuring all team members have clear individual development plansAdvocate all Dentsply Sirona values in behaviours and communicationManage and coordinate all customer and distributor enquiriesManage the processing of quotation and ordersManage key elements of the shipping processManage the associated administration ensuring our internal systems are maintainedTrack the delivery of shipments to distributors after despatch of goods, regardless of termsPrepare and enter orders and quotations promptly and efficiently using tools and resources to their best advantage.Prepare and file customer order reports as necessary.Liaise with forwarding agents in the preparation of shipping documents and despatch details, paying attention to detail and ensuring cost effectivenessManage order request dates in line with service reporting requirements and in order to maximise inventory levels across the business.Working and regularly communicating with internal stakeholders on key matters i.e. shipping details, release instructions (Factory, Warehouse, Finance), business critical reportingRequirements:Qualifications and ExperiencePrevious Customer ServicePrevious experience of managing a diverse teamExperience of providing Trade Marketing support experience is advantageousMicrosoft office and ERP systems (experience of Microsoft Dynamics AX and Tally is advantageous)Expert knowledge of Microsoft ExcelExperience with International Trade Finance and International Distribution and ShippingExperience with Letter of Credits and associated requirement of documentation etc.Administrative experience, specifically with proven record of data entry.Experience in Customer Services within a supply chain environment is desirableExcellent standard of English is required#J-18808-Ljbffr