Customer Relations Coordinator

The Customer Relations Coordinator is responsible for efficiently processing sales orders supporting sales managers in customer communications and coordinating cost‑effective and timely transportation services. This role serves as a key link between customers, sales, logistics and finance to ensure smooth order fulfillment and high levels of customer satisfaction.Key ResponsibilitiesManage assigned customer accounts and provide end‑to‑end customer support from order recording through fulfillmentProcess, verify and post invoices, delivery notes and packing lists accuratelyCoordinate with the Finance Department and Customer Relations Manager to ensure accounts receivable records are accurate and up to datePrepare, generate and maintain reports for management reviewSupport the integration of suitable technology solutions to improve logistics efficiency and communicationAssess customer requirements and recommend appropriate transportation methods based on cost and delivery timelinesAddress customer concerns and provide effective solutions to logistical challengesCollaborate with internal departments to optimize logistics operationsArrange shipment and transportation details with carrier agents and service providersDevelop and maintain strong relationships with carriers and customersPerform general administrative tasks including filing, data entry, handling correspondence and answering callsCommunicate with clients and vendors via phone, email and in personAssist with audits, fact‑checking and resolution of discrepanciesCarry out additional tasks as assigned by managementRequirementsBachelor’s degree in commerce, accounting, supply chain/logistics or a related fieldMinimum of 2 years of relevant experience in trading, supply chain, accounting, logistics or a related fieldExperience within an OEM vehicle spare parts manufacturing environment is a strong advantageCertified Customer Relations or Customer Service Support trainingAdvanced working knowledge of MS ExcelBasic accounting knowledgeStrong understanding of logistics and transportation coordinationHigh level of accuracy and attention to detailExcellent record‑keeping and reporting skillsAbility to work effectively in a fast‑paced environmentTo view other vacancies we have please check our website () and follow us on our social media accounts - LinkedIn / Facebook / Twitter / Instagram.Disclaimer: Black Pearl will never ask for money or any form to charge our candidates just to process or consider their application for any of our available vacancies. If you happen to receive such a request from any members of our staff or other individuals claiming to be part of Black Pearl, please call our office or drop us a message on our website.#J-18808-Ljbffr