Customer Experience Officer Banking

We are currently looking Customer Experience Officer for our UAE operations with the following terms & conditions.Job PurposeTo provide end-to-end operational and administrative support for the Customer Experience Department by executing manual, process-driven tasks related to complaints handling, quality assurance, reporting, and documentation. The role ensures accurate data entry, system updates, monitoring, and coordination across multiple channels to maintain compliance and enhance efficiency.Qualifications & CompetenciesA minimum of 2 years’s experience in a similar role.Outstanding written and verbal communication skills.Must be able to multitask and work well under pressure.Knowledge of the local and MENA markets is desirable.Excellent oral and written skills in English and Arabic is a mandate for this position.Experience in delivering customer journeys process improvement initiatives in banks or the financial sector.#J-18808-Ljbffr