Customer Care Representative

Join or sign in to find your next jobJoin to apply for the Customer Care Representative role at Givaudan2 months ago Be among the first 25 applicantsJoin to apply for the Customer Care Representative role at GivaudanJoin us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with kindness and humility, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions that make people look and feel good. There’s much to learn and many to learn from, with more than 16,000 employees around the world to explore ideas and ambitions with. Dive into varied, flexible, and stimulating environments. Meet empowered professionals to partner with, befriend, and stretch your skills alongside. Every day, your energy, your creativity, and your determination will shape our future, making a positive difference on billions of people. Every essence of you enriches our world. We are Givaudan. Human by nature.Customer Care Representative - Your future position?We are currently looking for a 'Customer Care Representative' to be based in Dubai. Your main purpose will be to process sales orders from receipt through to shipment and you will act as liaison between the customer, operations and sales team.You will report directly to the Customer Care Manager. This is an open contract role with us for 1 year to start with, working 5 days a week. Your monthly payroll will be processed by a 3rd party partner.Sounds interesting? It could well be your perfect opportunity if, like us, you always aim to exceed customer needs, deliver value, and foster customer relationships.In This Exciting Role, You WillManage sales order process from receipt of order through to shipment for assigned customers and affiliates in line with Customer Care guidelinesProvide support for assigned customers and affiliates to meet order requirementsDay to day communication with customers, operations and salesInterpret and analyse client schedules and prioritise ordersResolve issues and handle customer complaints internally and externallyConfirm pricing, inventory availability and provide ship date informationArrange transportation with forwarders or shipping/freight team, manage process for dealing with International orders including inspection and shipping documentation requirements where relevantPrepare Invoices, Debit and Credit notes, process notifications and Customer ReturnsCoordinate with relevant departments to ensure orders are dispatched / delivered on time and managecustomer expectationsCoordinate with planning on information relating to demand planning and stock positionsUpdate and maintain accurate customer records, including customer specific information, contracts,labelling, packaging and stock requirementsProvide coverage and support accounts for other team members as necessaryProperly identify the right communication method based on the sense of urgency and issueIdentify opportunities for improvements in customer careYou?Are you someone who wants to shape your own world? Then join us – and impact your world.Your Professional Profile IncludesMinimum High School pr Secondary Education - Associate or University Degree is preferred1+ years of experienceInterpersonal and Communication SkillsProven Success in Customer Relationship ManagementBasic Knowledge of SAP or Order Entry SystemsBasic Inventory Management knowledgeMicrosoft Office ExpertiseUnderstanding of Incoterms and Shipping TerminologyProficiency in English and ArabicOur BenefitsA creative team environment that will inspire you.Attractive package.Excellent opportunities for progressive learning and development.At Givaudan, you contribute to delightful taste and scent experiences that touch people’s lives.You work within an inspiring teamwork culture – where you can thrive, collaborate and learn from other talented and passionate people across disciplines, regions and divisions.Every essence of you enriches our world.Diversity drives innovation and creates closer connections with our employees, customers and partners.Givaudan embraces diversity and is committed to building an inclusive environment where everyone impacts our world.Seniority levelSeniority levelEntry levelEmployment typeEmployment typeContractJob functionJob functionManufacturingIndustriesManufacturingReferrals increase your chances of interviewing at Givaudan by 2xSign in to set job alerts for “Customer Care Representative” roles.Guest Experience Expert - Four Points by Sheraton Bur DubaiCafe Assistant/ Customer Service Associate | Retail | Marks & Spencer | UAECustomer Care Support (Internship)- Dubai, UAECustomer Service Specialist (Coffee Specialist - CRC), Temp contractDubai, Dubai, United Arab Emirates 11 hours agoCustomer Service & Administrative AssistantCustomer Service Representative/ Call Center Representative- EmiratisationWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, starte