CS Specialist

<div><p>We are looking for a highly optimistic<b>Customer Success Specialist</b>who will support the company with all customer success services.</p><h3>You’re excited about the role because you will...</h3><ul><li><p>Engage with the users via email and online chat to help answer their questions and solve any problems they might encounter</p></li><li><p>Provide exceptional customer service, emphasizing the values of the software and how it can help users build their business</p></li><li><p>Escalate bugs and product issues to the tech team on an as-needed basis</p></li><li><p>Be comfortable speaking to customers on the phone, when necessary</p></li><li><p>Collaborate on articles to help retailers and suppliers enhance their Spocket experience</p></li><li><p>Gather user feedback and feature suggestions to help form Spocket’s product strategy</p></li></ul><br/><h3>We’re excited to have you because…</h3><ul><li><p>You are passionate about working with people and demonstrate empathy in all interactions</p></li><li><p>You have excellent communication skills that convey both confidence and charm</p></li><li><p>You are a fast learner and genuinely enjoy problem-solving</p></li><li><p>You enjoy continual adaptation and change from week to week</p></li><li><p>You are overflowing with positive energy that other people draw upon and enjoy collaborating with</p></li><li><p>You are a self-starter who enjoys multitasking and having ownership over your contributions</p></li></ul><h3>Skills we are looking for…</h3><ul><li><p>3+ years of customer support-related experience</p></li><li><p>Experience in the E-commerce industry</p></li><li><p>Experience in Sales and Marketing</p></li></ul></div>#J-18808-Ljbffr