Concierge

Job PurposeThe Concierge is responsible for delivering exceptional, personalized guest services within a luxury hospitality environment. The role ensures seamless guest experiences by assisting with reservations, transportation, special requests, and tailored arrangements while maintaining the highest level of discretion and confidentiality for VVIP and high-profile guests.Key ResponsibilitiesWelcome guests warmly and professionally upon arrivalProvide personalized assistance with dining reservations, transportation, and local arrangementsCoordinate airport transfers, limousine bookings, and private transportationArrange appointments, wellness activities, and external services as requestedMaintain up-to-date knowledge of Abu Dhabi attractions, restaurants, and eventsHandle guest inquiries, special requests, and complaints efficiently and discreetlyEnsure confidentiality and privacy of all guest information at all timesCoordinate closely with Front Office, Housekeeping, F&B, and Security teamsManage courier services, parcel handling, and guest deliveriesAssist with VIP room preparations and special occasion arrangementsMaintain accurate records of guest preferences and service follow-upsEnsure compliance with company standards, safety policies, and service protocolsCandidate RequirementsMinimum 2–4 years’ experience as Concierge or Guest Relations in luxury hotel or premium hospitality environmentExperience handling VIP / high-profile guests preferredStrong communication skills in English (additional languages are an advantage)Excellent knowledge of Abu Dhabi city, attractions, and lifestyle servicesProfessional appearance and grooming standardsHigh level of discretion, confidentiality, and cultural sensitivityStrong organizational and multitasking skillsProficiency in MS Office and hotel PMS systemsCompetenciesExceptional guest service mindsetAttention to detailProblem-solving abilityEmotional intelligence and composureProfessional etiquette and diplomacy#J-18808-Ljbffr