Care Counselor

Choose how often (in days) you want to receive a notification:Closing date: 04/03/2026Number of positions: 1Recruiter name:Reem MansoorReference number: 67740Mediclinic Airport Road Hospital| Abu Dhabi | United Arab EmiratesMAIN PURPOSE OF JOBThe Care Counsellor is responsible for supporting high-risk and non-compliant patients with chronic conditions by facilitating their proactive engagement in the Care Gaps Program. The role involves initiating patient onboarding, guiding them through their care journey, promoting treatment adherence, and addressing clinical gaps. Through coordinated, compassionate, and patient-centered communication, the coordinator ensures enhanced health outcomes, risk mitigation, and improved patient experience in alignment with organizational standards and regulatory requirements.KEY RESPONSIBILITY AREASTake active responsibility to initiate patient onboarding and guides patient through the program with clinical support, clear communication, and planned coordination.Ensure patient safety by identifying, preventing and managing risks in accordance with appropriate MCME risk policies, procedures and relevant legislationTo take active responsibility for positive patient experiences by creating a conducive environment as guided by nursing leadershipTo provide accurate and comprehensive records of all communication, and education given to the patient, according to company standards and legal requirementsTo utilize all required resources effectively and efficiently, according to company guidelines.REQUIRED EDUCATIONBachelor’s degree or Diploma in Nursing or a related clinical fieldREQUIRED EXPERIENCE2–3 years’ experience in chronic disease coordination, care navigation, or clinical administration.Background as a nurse, clinic coordinator, case manager, or similar clinical-facing role.Experience working with Electronic Health Records (EHR) systems; Trak Care knowledge is a strong plus.REQUIRED JOB SKILLS AND KNOWLEDGEVerbal and written communication skills in English (Arabic will be an advantage)Communication and Interpersonal SkillsComputer Literacy (Microsoft Office)Administrative and financial skillsClient experience expertise and skills within healthcareAbility to communicate effectively and professionally with clients / patients and colleaguesProficiency in an electronic medical record systemComputer and IT security literacyCyber securityAll applicants will be considered, with the understanding that preference will be given to the designated groups in accordance with the United Arab Emirates Emiratization Program. If you wish to grow with us, apply now and become a part of the Mediclinic Middle East FamilyJoin our Talent CommunityBecome a part of our Talent Community and we will get in touch with you as soon as there is a relevant opening that fits your skills, interests and experience.#J-18808-Ljbffr