Call Centre Team Lead: Drive Service Excellence

A leading IT & Security firm in Sharjah is seeking a Call Centre Team Lead/Manager to oversee and enhance call centre operations. Responsibilities include managing a team, setting performance goals, implementing quality assurance programs, and delivering internal training. The ideal candidate should have experience in managing call centre teams and a strong focus on customer service. This role is pivotal for maintaining high service standards and operational efficiency in the call centre.#J-18808-Ljbffr