Call Center Transformation Lead - Drive Efficiency & Innovation

A leading technology company in the United Arab Emirates is seeking a Call Center Operations Transformation Lead to design and implement strategic improvements in call center operations. The role requires strong leadership and change management skills to enhance efficiency and customer satisfaction. Responsibilities include assessing operations, developing transformation strategies, collaborating with IT teams, and fostering a culture of innovation. The ideal candidate will have proven experience in call center dynamics and a passion for enhancing customer service quality.#J-18808-Ljbffr