Business Development Manager.Injaz-RBG-DBC PL Fulfillment.Retail Banking Group

QualificationsUniversity GraduateExcellent people management skills.10+ years’ experience in similar work environment in supervisory position (at least 3 years in managing people).Has strong Sales and customer focus and ability to think creatively and work under pressure.Excellent presentation skills.Good team player with result driven attitude.Business sensitiveAdaptable and versatile.Retail banking sales management skillsNetworking skills to engage with and work with internal and external stakeholders.Knowledge of Microsoft Office, CRM, and Bank SystemsAbility to delivery against stretched targets and timelines while undertaking multiple projectsResponsibilitiesTo manage the team of BDO/ EC and ensure that all activities are directed to meeting sales targets.To develop and implement sales strategies and objectives as well as set challenging sales target and ensure that these targets are achieved.To maintain service standards and monitor, evaluate and measure performances to achieve top productivity and efficiency from systems as well as human resources.Directly responsible for all sales KPIs / KPAs delivery. Moreover, to ensure all sales teams meet assigned targets along with growing the portfolio through cross sell in line with bank's SLAs, service quality and controls.Liaise between team and business to ensure achieving assigned goals / targets in line with bank’s policies and regulations.Business Development in coordination with Product Team to ensure optimal profit for the organization by acquiring new clients and tapping into existing clients (Upsell, Cross-Sell).Ensure adequate data availability in coordination with BIU Team on monthly basis for all Sales activities.Performance management on daily/weekly/monthly basis to ensure maximum productivity.Ensure proper Head count management and hiring plan as per yearly budget.Lead analysis to provide constructive feedback on quality of Leads received via various channels through firsthand observations to improve Sales and generate good Leads.Assisting offshore Teams in mandatory document collection timely.SLA/Process managementTimely SOP reviews and update in coordination with DBC Governance Team.To develop and maintain optimum level of service quality and internal customer by ensuring TAT is achieved as per agreed SLAs to avoid customer complaints.Ensuring all activities are performed within the Governance frameworkTo work with business partners/channels, stakeholders across segments to identify business opportunities improve products and propositions and enhance pre and post sales experience for the#J-18808-Ljbffr