AVP- Governance & Controls

Key Accountabilities:Governance & Risk Management:Liaise with Internal Audit Compliance and operational risk to remediate issues.Responsible for institutionalizing procedures and controls within the segment to assure compliance with applicable regulatory and legal requirements as well as good business practicesKeep updated with regulatory changes and identify impact on the business pro-actively.End to end responsibility for OR incident management and RCSA - from origination to closure and subsequent update of processes to avoid future irregularities.Act as the key point of contact between the business and Compliance Legal Ops Risk AMO and ITDCoordinate the Operational Risk Management and Business Continuity (BCM) initiatives within BBGSupport governance related activities for BBG in line with the bank principles as requiredEnsure the On-boarding/KYC team processes cases within agreed TAT / SLA.Support implementation of KYC related projects and initiativesAdherence to Risk Framework & Audit Operational Policy & ProcessSupport the Onboarding/KYC team to process KYC New to Bank (NTB) & refresh cases; and ensure all KYC/AML/CDD/EDD requirements are completed as outlined by Group Compliance; while adhering to Bank standards Policies and ProceduresAssist senior management in the implementation of Departments action plan by owning the respective objectives and delivering outcomesProcess & Project Management:Formulate & upgrade SOPs SLAs and other requisite documentation.Work closely with Credit Policy and risk team to develop diligent policy and process documentation.Further upgrade and update policy & TM RAC basis business opportunity and market dynamics.Design a competitive incentive structure & Sales contests and further monitor the adherence.Lead all projects related to governance and risk viz. TESS KYC remediation facility restructuring limit module migrationSupport the ongoing reviews of BBG DOAs Authorized signatories and operationalization of activities in line with organizational structureSupport coordination between BBG and Group Internal Audit (GIA) to ensure that all outstanding audit comments are properly addressed and closed by the respective Businesses in a timely mannerSupport the team in the role as focal point for any BBG related requests received from applicable regulators; in particular the Central Bank of the UAE (CB UAE) and UAE Securities & Commodities Authority (SCA).Support the team in delivering management of Alerts by facilitating the flow of information between the various stakeholders for the appropriate management of alerts (AML RFI Sanctions)Supports the implementation of major transformation programsEarly warning infrastructure deployment for all business banking productsCustomer Excellence:Formulate & manage end to end process for all customer communicationCustodians for all marketing related tasks for BBGWork closely with all product managers area managers and segment heads to develop an organized annual marketing planEnsure adherence to customer complaint management process by ensuring effective coordination with internal team members product managers and relevant stakeholders.Responsible to engage with process owners and internal stakeholders for the purpose of NPS monitoring and achieve benchmark scores for the unitJob Context:Evaluate Existing Business Processes and Governance documentsCreate Documentation Outlining Process ImprovementsManage Improvement Teams and Implementation ProcessesConduct Ongoing Analyses & update Department Procedures and PoliciesCreates processes and integrates voice of the customer insights into cross-functional action plansDrives the provision of an effective and robust complaint handling training and competence scheme that enables employees to deliver fair outcomes to customers.Drives root cause analysis and work with all channels to identify and implement business process improvements that will prevent recurrence of issuesSigns-off for any process changes product and service developments and external customer communicationFormulate & manage end to end process for all customer communicationCustodians for all marketing related tasks for BBGFrameworks Boundaries & Decision-Making Authority:GovernanceProcess excellenceRisk ManagementProcess managementCustomer experience#LI-MM2Qualifications :Graduate with at least 3 years relevant local market knowledge in retail banking product and servicesSound compliance ops or product or sales governance backgroundPrior experience in digitization and process excellenceCustomer obsessed change focused pragmatistGood communication & interpersonal skillsRemote Work :NoEmployment Type :Full-time#J-18808-Ljbffr