Account Manager - UAE

<div><p>Paymentology is the first truly global issuerprocessor giving banks and fintechs the technology team and experience to rapidly issue and process Mastercard Visa and UnionPay cards across more than 60 countries at scale.</p><p>Our advanced multicloud platform offering both shared and dedicated processing instances vast global presence and richer realtime data set us apart as the leader in payments.</p><p>The<b>Account Manager</b>is responsible for providing strategic guidance to Paymentologys key clients ensuring the highest level of satisfaction and driving growth and expansion opportunities. This role involves developing comprehensive success plans analysing client performance metrics and proactively addressing any issues. The Account Manager builds and maintains longterm trustbased relationships with clients aligning our services with their strategic goals and business objectives.</p><h3>What you get to do</h3><h3>Client Relationship Management</h3><ul><li>Manage critical and highvalue client accounts serving as their main point of contact.</li><li>Develop and maintain trustbased relationships with key client stakeholders acting as their advocate within the organisation.</li><li>Foster deep strategic relationships with senior client executives and decisionmakers.</li></ul><h3>Account Strategy and Planning</h3><ul><li>Develop and implement comprehensive Success Plans tailored to each client s strategic goals and business objectives.</li><li>Provide strategic insights and advice to clients aligning our services with their longterm vision.</li><li>Regularly review and analyse client performance metrics ensuring alignment with client goals and proactively addressing any issues.</li><li>Set up and chair necessary meeting cadences such as Weekly Operational Reviews Monthly Performance Reviews Quarterly Business Reviews and Annual Steering Committees with clients.</li><li>Assess progress gather feedback and refine strategies during these meetings.</li></ul><h3>Service Delivery and Client Feedback</h3><ul><li>Ensure the timely and successful delivery of solutions according to client needs and objectives.</li><li>Manage client expectations and ensure client satisfaction with services provided.</li><li>Lead initiatives to gather and analyse client feedback driving continuous improvement in client experience.</li><li>Develop and execute tailored strategies to enhance customer satisfaction and minimise churn.</li><li>Monitor client health indicators and proactively implement measures to retain atrisk clients.</li></ul><h3>Business Development and Growth</h3><ul><li>Identify and pursue opportunities for upselling and crossselling additional services ensuring alignment with client needs.</li><li>Drive contract renewals and negotiations leveraging strategic insights to add value and enhance client satisfaction.</li></ul><h3>Reporting and Data Analysis</h3><ul><li>Lead the preparation and presentation of detailed reports on key performance indicators (KPIs) during QBRs and other strategic meetings.</li><li>Continuously track and report on annual Success Plan achievements making strategic recommendations as necessary.</li><li>Utilise advanced data analytics to provide strategic insights and identify opportunities for client improvement.</li></ul><h3>Leadership and Mentorship</h3><ul><li>Provide guidance and mentorship to other account managers and team members.</li><li>Lead by example fostering a clientcentric culture within the team.</li><li>Participate in training and development programmes to enhance skills and knowledge.</li><li>Provide clients with advanced training and resources to maximise the value of our services.</li><li>Conduct workshops and seminars to educate clients on industry trends best practices and innovative solutions.</li><li>Serve as a thought leader and trusted advisor helping clients navigate industry changes and challenges.</li></ul><h3>Problem Solving and Conflict Resolution</h3><ul><li>Address and resolve client issues and complaints promptly and effectively.</li><li>Identify potential problems early and develop proactive solutions to mitigate risks.</li><li>Serve as the senior escalation point for any client issues ensuring timely and effective resolution.</li><li>Oversee all client communication logs and issue resolutions.</li><li>Maintain detailed knowledge of each clients contractual obligations setups and environments.</li></ul><h3>Crossfunctional Collaboration</h3><ul><li>Work closely with the product marketing and sales teams to align client strategies with organisational goals.</li><li>Collaborate with other Account Managers to ensure a unified highquality experience across all regions.</li><li>Participate in highlevel strategic planning sessions to ensure client needs and feedback are integrated into company initiatives.</li></ul><h3>What you can look forward to</h3><p>At Paymentology we value making a difference to the lives of the people who work for us and who live in the com